Resources to support providers and commissioners, developed by the Flourishing Communities partnership.
The Tower Hamlets, Flourishing Communities HEDG project is a partnership between Tower Hamlets CVS, Women’s Inclusive Team, Limehouse project and Praxis to address the inequity experienced by global majority women and their sexual and reproductive health. The project is led by a steering group of women from Bangladeshi, Somali and refugee and asylum seeker communities to identify the gaps in service and develop community-led responses to address the inequalities.
The partnership has been supported by the London College of Communications (LCC) – University of the Arts (UAL) Service Design department, in particular working with two MA students on mapping the experiences of women through the health care system.
There was a great deal of interest in the work of the project when they presented at last year’s Stronger Together HEDG on line event. There were numerous requests for more information on the personas work they were undertaking.
The team have now developed a set of resources to help healthcare commissioners, providers and residents to co-create services that are culturally sensitive and accessible to diverse communities.
The resources include:
- A set of personas to better understand service users and to enable a closer exploration of the service design.
- A set of question sheets for developing a new service, specifically a partnership or to review what is currently being delivered.
- An eco-system map for stakeholders to understand how services are connected and where the gaps are.
The resources can be used in a variety of different ways:
- To understand the eco system you are working in.
- To better understand the needs of clients who use your services.
- To set up or review your services.