Update from the St Helens groups during COVID-19 Pandemic


We will be sharing the information we receive from the local Voluntary and Community Groups in St Helens about the changes to their services 


Coal Industry Social Welfare Organisation

Helen Lanceley Senior Social Worker with the Coal Industry Social Welfare Organisation who supports clients who are either ex coal-miners, wives / widows. In this time of Covid-19 they are unable to provide home visits to clients but are offering wellbeing telephone checks and telephone befriending and are also able to deliver medication and essential shopping at no cost to the client if they have no one else to support with this. It is easy to make a referral please ring the area office on 01623 625767 or go to SouthEngland@ciswo .org.uk or website www.ciswo.org.uk to make a referral to support the most vulnerable clients. You can contact Helen by email on helen.lanceley@ciswo.org.uk


Wellbeing Enterprises CIC

In response to the Coronavirus situation as of 16th March 2020 Wellbeing Enterprises have suspended all social prescribing activities for the foreseeable future. All face to face support is suspended and in its place they are providing telephone support for people looking for practical and emotional support at this time.

The relevant support lines are now in place:

For people living in Halton please dial 01928 589 799. Lines are open 9.00am - 5.00pm

For people in Liverpool living with and beyond cancer, and their carers please dial 0151 237 2670. Lines are open 9.00am - 5.00pm

For people living in Knowsley please dial 01928 589 799. Lines are open 9.00am - 5.00pm


St Helens Mind

St. Helens Mind has 4 part time staff, 50 volunteers and approximately 200 service users.  Many of their members, staff and volunteers have underlying health issues and many rely on public transport and with the World Health Organisation and the Government’s advice they will be working from home. They have closed all their social groups/activities and have offered guidance and advice to all members. They have plans for contact with them all in a bid to alleviate any isolation and loneliness that may be detrimental to their wellbeing.  They will be contacting those people with outstanding referrals and volunteer applications and writing to all members with details of the plans and how to contact them.  They can only process electronic referral forms and applications form at the moment.  To keep in contact please note their email addresses are:





Please note, they only work part time but will get back to you as soon as possible once they are available. Thank you for your patience and support


Citizens Advice St Helens 

In view of the current exceptional circumstances, Citizens Advice St Helens need to change the way they provide advice from their service. In order to protect staff, volunteers and clients, Citizens Advice St Helens has taken the decision to suspend its drop in sessions and face to face appointments.Anyone with pre booked appointments from Wednesday 18th March onwards, does not need to attend and will be contacted to discuss next steps and alternative arrangements.They will be regularly reviewing the position in line with Public Health advice.

At the present time, if you know of anyone who requires advice they can call the Adviceline number on 03448 269694 between 10.00 and 4.00

Universal Credit Help To Claim 0800 328 5644

They are still offering email advice which can be accessed at http://sthelenscab.org.uk/e-mail-advice/ 


Clear Futures Communities 

Martin O’Looney , director of Clear Futures Communities , Community Interest Company, who is a qualified life coach and works with a wide range of community groups throughout the north west offering mild mental health and emotional support. They have formed a partnership with the Saints Community Development Foundation and host a weekly emotional support hub , ‘ TEAM TALK ‘ Due to the uncertain times and the possibility of self-isolation, they have decided to offer support via email , WhatsApp,text and social media . If you or anyone you know have any issues that you feel you might benefit from sharing in total confidence then please do not hesitate to get in touch from 9am until 6pm 7 days a week until further notice. Please find below all the contact details. 

Stay safe. 

email :             martin@clearfutures.org

Mobile :           07305199835

Face book :      Team talk st.helens 


Age UK Mid Mersey

Are you self isolating?  Age UK Mid Mersey are making wellbeing calls to local older people who may need help by:

  • Regular phone call to check you're OK
  • Checking on your health
  • Making sure you have your medication
  • Information and reassureance
  • Critical shopping and delivery support

To request support, ring 0300 003 1992 (Monday to Thursday 10am to 2pm or leave recorded message).  Priority will be given to people aged 70+ living alone.  

Get In Touch

Halton & St Helens VCA 

Halton Office: 01928 592 405
St Maries
Lugsdale Road

St Helens Office: 01744 457100 
2nd Floor Beacon Building
College Street
St Helens
WA10 1TF

Email: info@haltonsthelensvca.org.uk


Halton & St Helens VCA is an infrastructure organisation that provides advice, information and development support services to voluntary, community, not-for-profit and faith organisations and volunteers in the Boroughs of St Helens and Halton.