Update from the St Helens groups during COVID-19 Pandemic


We will be sharing the information we receive from the local Voluntary and Community Groups in St Helens about the changes to their services 

Quick Service Update From UC Crew

UC Crew are providing a weekly Hip Hop dance class every Monday at 7:00pm and are providing a variety of Hip Hop activity workshops online including Graffiti, Music creation and Circus skills.

We are also running #stayathomechallenge activities on TikTok and Facebook for young people to get involved with, young people who have completed dance challenges and give progress to there dance moves, will win a weekly prize of a £10.00 voucher for a store of their choice.

We have recently set up our 'Youth Social Action Squad' to give everyone the opportunity to support people through the crisis in their own way, through a variety of creative and micro volunteer opportunities.

To get involved please join our 'Freebie & Email List' and contact us by email at Hello@uccrew.co.uk


St Helens and District Diabetes Group

Update from our colleagues at St Helens and District Diabetes Group.  Unfortunately we`ve had to cancel our next meeting too, which was was due to take place on Wed 3rd June, at the St Helens United Reformed Church. That would have been our last meeting of our present programme.  We usually start our next programme of meetings in Sept, but at the moment we, like everyone else, can`t be sure when our next meeting will be, so all I can suggest is that people visit our website at www.st-helens-and-district.diabetesukgroup.org or contact us on 0151 480 0821, hopefully we`ll have more information by July/August. If anyone needs any general advice or support regarding their diabetes at this difficult time, they can phone the Diabetes UK Helpline on 0345 123 2399 or visit www.diabetes.org.uk


Guide Dogs New Phone Line To Support People With Sight Loss During COVID-19

Guide Dogs are providing answers and information for people with sight loss and their families during the coronavirus outbreak. They can help you identify ways to continue living actively, independently and well, refer you to their other services or help you access services by other providers. Please call 0800 781 1444 between 9am-5pm Monday to Friday.

Guide Dogs has changed the way it provides services in response to social distancing, with every channel being used flexibly to give you choice and access to expertise and advice promptly.  For example, Guide Dogs staff can now arrange to contact you regularly by phone to provide individual support through the social isolation period.  To access this and other services available, please call 0800 781 1444  between 9am-5pm Monday to Friday or visit https://www.guidedogs.org.uk/covid19 to find out more.

 Deafblind customers who use BSL should contact Guide Dogs via the webpage https://www.guidedogs.org.uk/covid19, clicking on the SignVideo logo on the right hand side, or through a SignVideo app. This connects you to a SignVideo interpreter who will then connect to the information line.


Mamafit and Mums Social Project update on services

In St Helens they are offering a wide range of support both through Mamafit and their Mums Social project.  Mamafit have now added further FREE online classes on Zoom, Facebook & Instagram, the full timetable can be viewed here: www.bookwhen.com/Mamafit

They are running 2 FREE ‘Live’ workouts each week; 1 on Instagram and 1 on Facebook. The workouts are for all family members, they are encouraging pregnant women, mums, dads and children to all get involved and have had lots of positive feedback so far! 

The FREE workouts can be viewed on social media channels:
Instagram: www.instagram.com/Mamafit_UK (@Mamafit_UK)
Facebook: www.facebook.com/MamafitUK (@MamafitUK)

The classes take place 11:00am on a Tuesday (Instagram) and 11:00am on a Thursday (Facebook), but can also be watched again at a time to suit the individual. You can view previous workouts on their facebook page, here is the link to the launch class: https://www.facebook.com/MamafitUK/videos/2774613459318085/ (Feel free to give it a go!) 

They have also set up a private Facebook support group to support and encourage pregnant women, mums and dads to connect with each other and stay active at home. The facebook group can be found here: https://www.facebook.com/groups/MamafitUK/

In addition, they have a survey running to find out what online support people would like both now and in the future, the survey can be completed here: www.surveymonkey.com/r/MamafitOnline 


Their Mums SOCIAL project is purely aimed at mums and mums-to-be living in St Helens. They are running 4 online ‘Meet ups’ each week

  • Monday’s: Facebook Live chat 1:00pm
  • Wednesday’s: Live text chat meet up 1:00pm
  • Thursday’s: Virtual meet up 1:00pm
  • Friday’s: Virtual meet up 11:00am

You can find out full information about the meet ups available here: http://www.bookwhen.com/MumsSocial 

They have also set up a Mums SOCIAL Facebook page: http://www.facebook.com/MumsSocial (@MumsSocial) 

and an Instagram page: http://www.instagram.com/MumsSocial_UK (@MumsSocial_UK)


Footsteps St Helens

We have ceased our one-to-one meetings with clients but our staff continue to offer telephone support to loved ones coping with someone else’s drug or alcohol misuse five days a week. Our helpline is open seven days a week. We are also still accepting referrals at info@footstepsforfamilies.org.uk and our telephone numbers for St Helens are 01744 808212 or 07540768014


Sahir House Statement

Whilst there is no evidence so far to suggest that people living with HIV are at higher risk of contracting Coronavirus, Sahir House management team are meeting regularly to monitor the situation.

The British HIV Association (BHIVA) updated a statement on the virus and HIV on 13th March. You can read the statement on the BHIVA website – www.bhiva.org

All Sahir House group-based events have been cancelled until further notice. 

At this time, Sahir House is following Government recommendations and is closed for face to face services, appointments and therapeutic support.

All staff are now working from home. If you need to speak to someone and you know their work mobile number please phone them, their number is also on their email signature so you can email them too.

Any general enquiries can be emailed to info@sahir.uk.com and will be directed to the appropriate member of staff who will respond.

For all health matters you should contact your usual healthcare provider or NHS 111.

Sahir House will regularly update its online platforms regarding services available.

We hope to be back to normal as soon as possible so stay safe and well during this difficult time.

How to protect yourself? 

  • Wash your hands at least for 20 seconds with soap and water.
  • Avoid touching your mouth, nose and eyes.
  • Maintain a distance from people who are coughing or sneezing.
  • Ensure you have received influenza and pneumococcal vaccination in line with BHIVA vaccine guidelines.

An NHS overview and common questions with regards to COVID-19 can be found here.

If you have any concerns relating to Coronavirus, please call the NHS on 111.

Additional links:

Guidance in other languages based on government and NHS advice for migrant and asylum-seeking communities - https://liverpool.gov.uk/covid19translations


Coal Industry Social Welfare Organisation

Helen Lanceley Senior Social Worker with the Coal Industry Social Welfare Organisation who supports clients who are either ex coal-miners, wives / widows. In this time of Covid-19 they are unable to provide home visits to clients but are offering wellbeing telephone checks and telephone befriending and are also able to deliver medication and essential shopping at no cost to the client if they have no one else to support with this. It is easy to make a referral please ring the area office on 01623 625767 or go to SouthEngland@ciswo .org.uk or website www.ciswo.org.uk to make a referral to support the most vulnerable clients. You can contact Helen by email on helen.lanceley@ciswo.org.uk


Wellbeing Enterprises CIC

In response to the Coronavirus situation as of 16th March 2020 Wellbeing Enterprises have suspended all social prescribing activities for the foreseeable future. All face to face support is suspended and in its place they are providing telephone support for people looking for practical and emotional support at this time.

The relevant support lines are now in place:

For people living in Halton please dial 01928 589 799. Lines are open 9.00am - 5.00pm

For people in Liverpool living with and beyond cancer, and their carers please dial 0151 237 2670. Lines are open 9.00am - 5.00pm

For people living in Knowsley please dial 01928 589 799. Lines are open 9.00am - 5.00pm


St Helens Mind

St. Helens Mind has 4 part time staff, 50 volunteers and approximately 200 service users.  Many of their members, staff and volunteers have underlying health issues and many rely on public transport and with the World Health Organisation and the Government’s advice they will be working from home. They have closed all their social groups/activities and have offered guidance and advice to all members. They have plans for contact with them all in a bid to alleviate any isolation and loneliness that may be detrimental to their wellbeing.  They will be contacting those people with outstanding referrals and volunteer applications and writing to all members with details of the plans and how to contact them.  They can only process electronic referral forms and applications form at the moment.  To keep in contact please note their email addresses are:





Please note, they only work part time but will get back to you as soon as possible once they are available. Thank you for your patience and support

New Service Check in and Chat 13/05/20

During these difficult times, would you or someone you know, benefit from a friendly chat on a regular basis, to brighten your days and make you feel connected with your community?

The impact of COVID-19 is being felt everywhere, including St Helens which has high levels of mental health issues and significant levels of suicide.  We have been experiencing calls and emails form those who need our support and from people who are concerned about someone who is alone.  We are fortunate to have been awarded a grant for a 3 month project by the Community Foundation for Merseyside, the National Lottery and Pilkington Charities’ Fund.  This will enable us to offer telephone befriending for people, aged 18+, who may not normally be eligible for our service but who are feeling lonely or isolated during this challenging time.  This project is so vital at this time, providing a lifeline for those suffering from stress and anxiety.  One of our volunteers would give you a regular call and check you are doing OK and have a chat.  If you feel that you would benefit from a friendly telephone call on a regular basis, or know someone who might, please get in touch. 

Telephone Gill:  07912 059 872 Email sue@sthelensmind.org.uk  You can also send a message from the Facebook page or website:  www.sthelensmind.org.uk


Citizens Advice St Helens 

In view of the current exceptional circumstances, Citizens Advice St Helens need to change the way they provide advice from their service. In order to protect staff, volunteers and clients, Citizens Advice St Helens has taken the decision to suspend its drop in sessions and face to face appointments.Anyone with pre booked appointments from Wednesday 18th March onwards, does not need to attend and will be contacted to discuss next steps and alternative arrangements.They will be regularly reviewing the position in line with Public Health advice.

At the present time, if you know of anyone who requires advice they can call the Adviceline number on 03448 269694 between 10.00 and 4.00

Universal Credit Help To Claim 0800 328 5644

They are still offering email advice which can be accessed at http://sthelenscab.org.uk/e-mail-advice/ 


Clear Futures Communities 

Martin O’Looney , director of Clear Futures Communities , Community Interest Company, who is a qualified life coach and works with a wide range of community groups throughout the north west offering mild mental health and emotional support. They have formed a partnership with the Saints Community Development Foundation and host a weekly emotional support hub , ‘ TEAM TALK ‘ Due to the uncertain times and the possibility of self-isolation, they have decided to offer support via email , WhatsApp,text and social media . If you or anyone you know have any issues that you feel you might benefit from sharing in total confidence then please do not hesitate to get in touch from 9am until 6pm 7 days a week until further notice. Please find below all the contact details. 

Stay safe. 

email :             martin@clearfutures.org

Mobile :           07305199835

Face book :      Team talk st.helens 


Age UK Mid Mersey

Are you self isolating?  Age UK Mid Mersey are making wellbeing calls to local older people who may need help by:

  • Regular phone call to check you're OK
  • Checking on your health
  • Making sure you have your medication
  • Information and reassureance
  • Critical shopping and delivery support

To request support, ring 0300 003 1992 (Monday to Thursday 10am to 2pm or leave recorded message).  Priority will be given to people aged 70+ living alone.  

Healthwatch St Helens

We are all working at home just now, due to COVID-19. Please browse our website on ways to keep safe during this difficult time. The best way to reach us is by email info@healthwatchsthelens.co.uk. You can also contact us by phone: 0300111007 / 01744457119, please leave a messge and one of the team will ring you back.  

As the current situation with COVID-19 is ongoing, here at Healthwatch St Helens we are keen to capture how this may be affecting the St Helens public. Our well-being as a community is paramount. We have designed a short survey to capture your thoughts and experiences, and at a later date we can evaluate how other areas have coped too. We value your contribution, please feel free to comment. We are here to share your comments for health and social care in St Helens and to sign post you to existing services.

 The link below will take you to our new survey




Get In Touch

Halton & St Helens VCA 

Halton Office: 01928 592 405
St Maries
Lugsdale Road

St Helens Office: 01744 457100 
2nd Floor Beacon Building
College Street
St Helens
WA10 1TF

Email: info@haltonsthelensvca.org.uk


Halton & St Helens VCA is an infrastructure organisation that provides advice, information and development support services to voluntary, community, not-for-profit and faith organisations and volunteers in the Boroughs of St Helens and Halton.