Update from the Halton groups during COVID-19 Pandemic

We will be sharing any information we receive from the local Voluntary and Community Groups in Halton about the changes to their services.   

Healthwatch Halton update

The staff team are all working from home. They are available on the phone on: 0300 777 6543, or via email at: enquiries@healthwatchhalton.co.uk Mon- Friday. You can contact them to feedback on health and social care services, to get information on local health and community organisations, as well as for Covid_19 information.

They are regularly updating their social media and webpage with health and community information. Find them at Twitter; @hwhalton, Facebook; Healthwatch Halton and Instagram; hwhalton Please let them know if you have any information you would like sharing.

Their website is also regularly updated with important news, surveys and information, You can visit it at: www.healthwatchhalton.co.uk Their Covid links have useful information divided into categories including information in different formats. Find them at: https://healthwatchhalton.co.uk/coronavirus-links/

Their website has accessibility features, including translations and speech software. Access these by clicking on the orange ‘Speak’ button at the top left hand corner of each page.

You can feedback on services 24/7 via their ‘Because We All Care’ survey at; bit.ly/bwac2021

They are holding regular Zoom sessions with guest speakers. Get in touch to find more information or view the latest sessions via their website and social media channels.

New Online Registration Form - Widnes and Runcorn Cancer Support Group

Widnes and Runcorn Cancer Support Group have launched an new online registration form to allow people to register with their service and access the support while they are unable to visit The Centre.

The form can be accessed here:


Emotional and psychological support is available for local people who have been affected by cancer. The Centre is offering:

  1. Incoming calls with listening support for current service users and anyone worried about cancer related issues - 0151 423 5730.
  2. Weekly check-in calls to those who request them (either registered service users or people new to our service)
  3. Website: www.widnesandruncorncacnersupport.org.uk
  4. Facebook: They have a very active facebook page with two closed groups to facilitate peer support and crafts and activities from home. These are working well and can be offered to people when they get in touch. https://www.facebook.com/TheCentreWidnes 
  5. Telephone counselling for those who were already receiving counselling session at The Centre.


Power in Partnership (PIP)

Following the announcement from the UK Government the PIP College buildings are closed until further notice.  Students should continue to communicate with tutors as per the guidance on the website https://www.power-in-partnership.co.uk or leave a message on their Facebook chat  https://www.facebook.com/Power-In-Partnership-272817089439431/  If students could contact by phone or email to make appropriate arrangements for continuous contact throughout this difficult time.  

Contact phone for Claire: 07985245696  Email: Claire-communities@hotmail.co.uk  Power in Partnership will be working from a virtual classroom for all students on courses.


Guide Dogs New Phone Line To Support People With Sight Loss During COVID-19

Guide Dogs are providing answers and information for people with sight loss and their families during the coronavirus outbreak. They can help you identify ways to continue living actively, independently and well, refer you to their other services or help you access services by other providers. Please call 0800 781 1444 between 9am-5pm Monday to Friday.

Guide Dogs has changed the way it provides services in response to social distancing, with every channel being used flexibly to give you choice and access to expertise and advice promptly.  For example, Guide Dogs staff can now arrange to contact you regularly by phone to provide individual support through the social isolation period.  To access this and other services available, please call 0800 781 1444  between 9am-5pm Monday to Friday or visit https://www.guidedogs.org.uk/covid19 to find out more.

 Deafblind customers who use BSL should contact Guide Dogs via the webpage https://www.guidedogs.org.uk/covid19, clicking on the SignVideo logo on the right hand side, or through a SignVideo app. This connects you to a SignVideo interpreter who will then connect to the information line.


Sahir House Statement

Whilst there is no evidence so far to suggest that people living with HIV are at higher risk of contracting Coronavirus, Sahir House management team are meeting regularly to monitor the situation.

The British HIV Association (BHIVA) updated a statement on the virus and HIV on 13th March. You can read the statement on the BHIVA website – www.bhiva.org

All Sahir House group-based events have been cancelled until further notice. 

At this time, Sahir House is following Government recommendations and is closed for face to face services, appointments and therapeutic support.

All staff are now working from home. If you need to speak to someone and you know their work mobile number please phone them, their number is also on their email signature so you can email them too.

Any general enquiries can be emailed to info@sahir.uk.com and will be directed to the appropriate member of staff who will respond.

For all health matters you should contact your usual healthcare provider or NHS 111.

Sahir House will regularly update its online platforms regarding services available.

We hope to be back to normal as soon as possible so stay safe and well during this difficult time.

How to protect yourself? 

  • Wash your hands at least for 20 seconds with soap and water.
  • Avoid touching your mouth, nose and eyes.
  • Maintain a distance from people who are coughing or sneezing.
  • Ensure you have received influenza and pneumococcal vaccination in line with BHIVA vaccine guidelines.

An NHS overview and common questions with regards to COVID-19 can be found here.

If you have any concerns relating to Coronavirus, please call the NHS on 111.

Additional links:

Guidance in other languages based on government and NHS advice for migrant and asylum-seeking communities - https://liverpool.gov.uk/covid19translations


Vision Support 

Vision Support are continuing to operate the following services;

  • Regular telephone calls and support to Halton Residents who are blind or partially sighted.
  • Assistance with ordering Equipment and Daily Living Aids, which they can arrange to be delivered directly to your home.
  • Shopping service and doorstep deliveries for Halton Residents who are blind or partially sighted.
  • Welfare Rights and Benefits advice for Halton Residents who are blind or partially sighted.

For any questions or queries regarding any services please telephone 0151 5118801 / 01244 381515 or email information@visionsupport.org.uk

* Please note that Vision Support have temporarily suspended the visits of their Community Information Service.  They are reviewing the situation on a regular basis and will let you know when they will be restarting the service.


RASASC Aftercare Provision

All of the team are now home working and are offering telephone/online support to all of existing service users. All service users can contact their allocated worker in the normal way

For any new referrals please use the simple online referral form on the website or call on 0330 363 0063 Email support@rapecentre.org.uk

Website contact us page-https://www.rapecentre.org.uk/contact.php

Professional referral- https://www.dpmscloud.com/external/referralformorgcheshirerc

Self referral-https://www.dpmscloud.com/external/referralformselfcheshirerc


Cheshire Autism Practical Support Ltd

CHAPs have provided a comprehensive update on services during the COVID-19 crisis.  Click here to access the information


Halton Dementia Care Advisor Service

Access to the Halton Dementia Care Advisor Service during the COVID-19 Crisis

Halton Dementia Care Advisor Service continue to provide Dementia Adviser Services across Halton. Whilst they have suspended all home visits, they are supporting people by phone, email and post where necessary.

  • Referrals (including self referral) can be sent to Halton@alzheimers.org.uk or leave a message on 0151 420 8010.
  • They can provide support to people living with dementia and their carers on behavioural issues, legal and financial matters, diagnosis, emotions and relationships as well as signposting to local organisations as much as possible where appropriate.
  • Please also use the above details to send information about services to support vulnerable people during this difficult time, that can be shared with service users.

For more information on supporting people living with dementia during this current situation please refer only to trusted sources of information:

NHS: https://www.nhs.uk/

Public Health England: https://www.gov.uk/government/organisations/public-health-england

Alzheimer’s Society: https://www.alzheimers.org.uk/


Hope Cafe

Meals on Wheels phone 07395 313050 for information. They are also operating a text line for people who want prayer or to talk with someone for social chat and the text number for this is 07395313052


British Red Cross (updated 27th October 2020)

Halton Support at Home

Office: 0151 424 7873     Mobile: 07739 863 042

Email: Haltonsupportathome@redcross.org.uk

The British Red Cross Halton Support at Home Service is a short-term service that can help to support people within the local community who are struggling to cope or who have recently returned home from a hospital stay and would not be able to manage without our intervention. Anyone over the age of 18 can self-refer or be referred to the service. This is a short-term service, which can be provided for up to six weeks.

Due to the current pandemic, Halton Support at home team have had to adapt and work remotely. However, you can still contact us on 0151 424 7873 or 07739 863 042. Referrals can also be sent through to our email address above.

We are continuing to support our service users offering regular telephone Safe & Well checks and collecting their groceries. We can collect their shopping list and cash at their front door and deliver it back to them. This has been invaluable for those who must self-isolate prior to going into hospital for pre-planned operations and when they return home and must self-isolate again.

For the service users who are unable to easily answer the door, we can, with their consent, use key safes to gain access and support if necessary with devising their shopping list and putting the groceries away in their kitchen cupboards/fridge if they require.

We are liaising by telephone on a more regular basis with Discharge and Social Services teams within Warrington, Halton and Whiston Hospitals, as we are not visiting the wards as we did prior to Covid-19. We have assisted several patients recently in collecting items from the patient’s home to bring into hospital, such as their bank cards, glasses, toiletries & clothing for them to go home in. We also can support with getting extra keys cut for the service users property, so carers can gain access once home, and we can also support to get prepaid electric/gas meters topped up so patients can be discharged from hospital a lot sooner.

Staff wear the appropriate PPE equipment and follow the Covid19 guidelines.


Stroke Association

Offering telephone support to stroke survivors and families.

Stroke Helpline open: 0303 3033 100
Supporter care:  0300 3300 740

Telephone 01928 753381   
Mobile 07717 275 763
Email: Alison.Gilfoyle@stroke.org.uk
Website https://www.stroke.org.uk/news/coronavirus-covid-19-information-people-affected-stroke


Nightstop Communities Northwest

Nightstop is closing their Mental Health department until further notice. All one to one Counselling and Anger Management sessions will be placed on hold for the foreseeable future. The Nightstop office is currently still open for staff only who are offering crisis support. NIghtstop have qualified adult and children’s counsellors available to provide telephone and email support, should anyone feel they are in crisis, need to speak to someone, seek advice or air any concerns they may be having.

Their team will be creating online self-help resources, which can be accessed via their social media channels - Facebook, Twitter and Instagram.

Accommodation - Their Accommodation service is fully open and being fully managed by the team. They are currently accepting referrals for anyone who is at risk of becoming homeless or rough sleepers.

Community Hub - The Way Forward Community Hub will remain closed for the foreseeable future. NIghtstop are aware that this is a difficult time at the moment in regards to food, non-perishable items, toiletries and cleaning products, but they are still looking for any donations where possible, to support their current residents. All donations will be greatly appreciated and can be dropped off at the office, please call to make arrangements.

Nightstop will keep everyone updated of their services as and when there is any new information or legislation being distributed from Central Government.

For any information on services, please contact on 0151 345 6454 or reception@ncnw.co.uk


Halton Disability Partnership (updated 22nd July 2020)


As Halton and our country came out of ‘Lockdown’ HDP now looks forward to returning to full capacity in our service.  During the last months of the corona virus crisis HDP has continued to serve our local community.  Although most staff have had to “work from home”, we have been able to continue to provide our core services:-

  • Welfare Rights Advice
  • Safeguarding vulnerable adults at a very stressful time for people
  • Personal Assistant (PA) support for clients
  • Up to 500 “wellbeing outreach assessment’s” and support to local vulnerable people during the crisis period.

We are now in a position to reinstate our full service. All our team have returned to office based work (Safe distancing) and our office is “Covid-19 secure).  Consequently, we are now able to inform 3rd sector/charity partners, social workers, clients and carers that HDP is fully ‘open for business’

Anyone with mental health or disability challenges can seek support from HDP:-

  • Personal assistance support with person and activities of your choice.
  • Safeguarding monitoring and support.
  • Welfare Rights and advice

Please contact HDP on 01928 248937 for help/advice.

HDP has, in line with HM Government advice, closed their office but the service is still OPEN.

  • PAs will continue to work with the clients although risk assessing things on a daily basis
  • Welfare Rights advice is still available via telephone
  • This is a challenging time for our country and our community. The HDP team is available for advice, support or guidance

Telephone number 01928 248 937


Wellbeing Enterprises CIC

Wellbeing Enterprises have suspended all social prescribing activities for the foreseeable future. All face to face support is suspended and in its place they are providing telephone support for people looking for practical and emotional support at this time.

They can offer the following:

  1. Telephone helplines
  2. Signposting support
  3. Online social courses / activities
  4. Self help materials – online or via post
  5. Delivery of essentials – for those who qualify

To access support:

  • You can refer by phone 01928 589 799 or 01928 576 493 (Monday - Friday 9.00am – 5.00pm)
  • Patients / public / carers can self refer
  • GP’s / clinical staff can refer via secure email also
  • For general enquiries email: info@wellbeingenterprises.org.uk  

They also have free online courses:

They have launched some free wellbeing / life skills training courses online. For a list of courses or to register : https://www.wellbeingenterprises.org.uk/whats-on/



Halton Carers Centre

Halton Carers Centre continues to be available to support carers whilst maintaining the government’s advice to help control the spread of COVID-19.  They currently offer telephone and email support, being there for people to register for services and for people to discuss their caring role.  Individual workers can be contacted through the Carers Centre number or their work mobile numbers and emails.  The telephone service remains available Monday to Friday 10am – 4pm and Saturday 10am – 1pm throughout our office closure. (An answerphone service is available outside of the hours above).

Virtual Social Groups

Halton Carers Centre are also introducing virtual one to one sessions for carers as well as the following social groups

  • Adult Carers
  • Adult cuppa and natter support group
  • Mental Health support group
  • ADHD Parent support group
  • Young Carers
  • Young Carers chat group
  • R-Time Young Carers support group

To sign up for a group email the centre at help@haltoncarers.co.uk telling them which group or groups you would be interested in attending.  They will then send you a link that will let you join the groups you requested.

What do I need to join?

All you need to join is a smart phone or laptop/computer with speakers, microphone and ideally a camera. That’s it!

How to contact the Carers Centre:

You can call on 01928 580 182 or Email: help@haltoncarers.co.uk  

For up to date service announcements you can follow them on Twitter: @HaltonCarers  Instagram: @haltoncarers and @halton_young_carers or 

Facebook: https://www.facebook.com/halton.carers.58 and https://www.facebook.com/HaltonYoungCarers?   


Halton Womens Centre 

We at the Centre hope you are all keeping well and staying safe, whilst coping with the challenges of these changed times.  For the foreseeable future the Centre will remain closed, however staff will be available for phone consultations. Feedback received from clients is positive and they are telling us that it helps to have this contact.  If you have someone who is anxious, socially isolated or depressed who would benefit from this Telephone Support service, do let us know.

Please leave a message with your name and contact details on 01928 566072


Halton Table Tennis Club 

Halton Table Tennis Club has closed until further notice due to the virus, this includes day time sessions day for over 50s


Citizens Advice Halton

Citizens Advice Halton is still "open" and advisers are on hand to help people calling helplines or emailing.  They are extremely busy, but given the current public health emergency that would not be of any surprise to you.  Click here for a flyer which outlines services and contact details.

They are in the process of developing a new online referral portal, but in the meantime if you come across anyone who needs their services (especially people struggling with debts etc) please do not hesitate to contact them.  They try to fast track referrals from partner agencies and the best way to make a referral is to email: advice@cahalton.org.uk


Age UK Mid Mersey

Are you self isolating?  Age UK Mid Mersey are making wellbeing calls to local older people who may need help by:

  • Regular phone call to check you're OK
  • Checking on your health
  • Making sure you have your medication
  • Information and reassureance
  • Critical shopping and delivery support

To request support, ring 0300 003 1992 (Monday to Thursday 10am to 2pm or leave recorded message).  Priority will be given to people aged 70+ living alone.  

National Helpline for over 50s 0800 678 1602, 8am to 7pm.

Read about the good work being carried out by Age UK Mid Mersey and partner organisations in the Liverpool Echo, click on link below to read all about it.



Get In Touch

Halton & St Helens VCA 

Halton Office: 01928 592 405
St Maries
Lugsdale Road

St Helens Office: 01744 457100 
2nd Floor Beacon Building
College Street
St Helens
WA10 1TF

Email: info@haltonsthelensvca.org.uk


Halton & St Helens VCA is an infrastructure organisation that provides advice, information and development support services to voluntary, community, not-for-profit and faith organisations and volunteers in the Boroughs of St Helens and Halton.