Update from the Halton groups during COVID-19 Pandemic

We will be sharing any information we receive from the local Voluntary and Community Groups in Halton about the changes to their services.   

Halton Dementia Care Advisor Service

Access to the Halton Dementia Care Advisor Service during the COVID-19 Crisis

Despite suspending face-to-face contact they are still maintaining support for people affected by dementia via telephone, mail and email and are making regular ‘keeping in touch’ calls to service users. They are accepting referrals as normal and if people would like to be referred to them simply to receive a call during this challenging time even without a need for any particular information or support then this is absolutely fine.   They would like all organisations and professionals to be aware that during periods of isolation and social distancing carers and people living with dementia can find this extremely difficult especially where there have been changes in behaviour, and they will aim to support people through this as best as they can.

To make a referral to the service please call or email: Email halton&sthelens@alzheimers.org.uk Telephone 01514 208 010

For more information on supporting people living with dementia during this current situation please refer only to trusted sources of information:

NHS: https://www.nhs.uk/

Public Health England: https://www.gov.uk/government/organisations/public-health-england

Alzheimer’s Society: https://www.alzheimers.org.uk/


Hope Cafe

Meals on Wheels phone 07395 313050 for information. They are also operating a text line for people who want prayer or to talk with someone for social chat and the text number for this is 07395313052



British Red Cross

British Red Cross continue to offer their shopping service telephone 0151 424 7873 or email DTarpey@redcross.org.uk


Stroke Association

Offering telephone support to stroke survivors and families.

Stroke Helpline open: 0303 3033 100
Supporter care:  0300 3300 740

Telephone 01928 753381   
Mobile 07717 275 763
Email: Alison.Gilfoyle@stroke.org.uk
Website https://www.stroke.org.uk/news/coronavirus-covid-19-information-people-affected-stroke


Nightstop Communities Northwest

Nightstop is closing their Mental Health department until further notice. All one to one Counselling and Anger Management sessions will be placed on hold for the foreseeable future. The Nightstop office is currently still open for staff only who are offering crisis support. NIghtstop have qualified adult and children’s counsellors available to provide telephone and email support, should anyone feel they are in crisis, need to speak to someone, seek advice or air any concerns they may be having.

Their team will be creating online self-help resources, which can be accessed via their social media channels - Facebook, Twitter and Instagram.

Accommodation - Their Accommodation service is fully open and being fully managed by the team. They are currently accepting referrals for anyone who is at risk of becoming homeless or rough sleepers.

Community Hub - The Way Forward Community Hub will remain closed for the foreseeable future. NIghtstop are aware that this is a difficult time at the moment in regards to food, non-perishable items, toiletries and cleaning products, but they are still looking for any donations where possible, to support their current residents. All donations will be greatly appreciated and can be dropped off at the office, please call to make arrangements.

Nightstop will keep everyone updated of their services as and when there is any new information or legislation being distributed from Central Government.

For any information on services, please contact on 0151 345 6454 or reception@ncnw.co.uk


Halton Disability Partnership

HDP has, in line with HM Government advice, closed their office but the service is still OPEN.

  • PAs will continue to work with the clients although risk assessing things on a daily basis
  • Welfare Rights advice is still available via telephone
  • This is a challenging time for our country and our community. The HDP team is available for advice, support or guidance

Telephone number 01928 248 937


Wellbeing Enterprises CIC

Wellbeing Enterprises have suspended all social prescribing activities for the foreseeable future. All face to face support is suspended and in its place they are providing telephone support for people looking for practical and emotional support at this time.

The relevant support lines are now in place:

For people living in Halton please dial 01928 589 799. Lines are open 9.00am - 5.00pm

For people in Liverpool living with and beyond cancer, and their carers please dial 0151 237 2670. Lines are open 9.00am - 5.00pm

For people living in Knowsley please dial 01928 589 799. Lines are open 9.00am - 5.00pm


Widnes and Runcorn Cancer Support Group

The trustee board has taken the decision to close The Centre to visitors. This means that for the foreseeable future there will be no support groups, no therapy appointments, no counselling and no drop in service. Staff will still be at The Centre so support will still be available by telephone on  0151 423 5730, by email at  info@widnesandruncorncancersupport.org.uk or via our social media accounts. This is not a decision that has been taken lightly, many of the service users are amongst the most vulnerable to this infection and the actions are being taken to protect them. They ask for your understanding in this matter and will keep you informed of any changes to the situation.


Halton Carers Centre

The Carers Centre in Runcorn and their office in St Maries, Widnes will be closed and all Halton Carers Centre staff will be working from home.  

They will continue to offer telephone support, being there for people to register for services and for people to discuss their caring role.  This telephone service will remain available Monday to Friday 10am – 4pm and Saturday 10am – 1pm throughout the office closure. (An answerphone service is available outside of the hours above).

These actions will better enable them to achieve the social distancing that the Government believe is so critical to slowing COVID-19’s spread. 

You can call on 01928 580 182 or Email: help@haltoncarers.co.uk For up to date service announcements you can follow on Twitter @HaltonCarers, Instagram: @haltoncarers and halton_young_carers or via Facebook at (Adult Carer) www.facebook.com/haltoncarers or (Young Carer) www.facebook/haltonyoungcarers@haltoncarerscentre


Halton Womens Centre 

The Centre will be closed for 2 weeks as of 23/03/20 for group sessions, however staff will be available for phone consultations.  Counselling sessions will continue during this period but clients are asked to adhere to the advice below on attendance.  They are hoping to re-open 6th April, however this will depend on Govt advice 

Please do not attend the Centre if you

  • Are over 70
  • Classed as vulnerable, health wise
  • Pregnant
  • have the symptoms of Corona Virus, being consistent cough and high temperature

Please wash your hands frequently and thoroughly. Use tissues if needed and dispose of immediately. They have increased the cleaning of the Centre to protect counselling clients, staff and volunteers. They will be following government advice and will keep you informed if they are advised to alter these plans. If you have any queries please contact Linda Williams, Manager, on her Link phone number 0151 511 6106.  Hours of work: Tuesday 12-7pm, Wednesday 9-3pm, Thursday/Friday 9-1pm


Halton Table Tennis Club 

Halton Table Tennis Club has closed until further notice due to the virus, this includes day time sessions day for over 50s


Citizens Advice Halton

In the absence of drop in, increased telephone support will be available 10am – 4pm.  Call on 0344 477 2121.  email: advice@citizensadvicehalton.org.uk


Age UK Mid Mersey

Are you self isolating?  Age UK Mid Mersey are making wellbeing calls to local older people who may need help by:

  • Regular phone call to check you're OK
  • Checking on your health
  • Making sure you have your medication
  • Information and reassureance
  • Critical shopping and delivery support

To request support, ring 0300 003 1992 (Monday to Thursday 10am to 2pm or leave recorded message).  Priority will be given to people aged 70+ living alone.  

Read about the good work being carried out by Age UK Mid Mersey and partner organisations in the Liverpool Echo, click on link below to read all about it.


Get In Touch

Halton & St Helens VCA 

Halton Office: 01928 592 405
St Maries
Lugsdale Road

St Helens Office: 01744 457100 
2nd Floor Beacon Building
College Street
St Helens
WA10 1TF

Email: info@haltonsthelensvca.org.uk


Halton & St Helens VCA is an infrastructure organisation that provides advice, information and development support services to voluntary, community, not-for-profit and faith organisations and volunteers in the Boroughs of St Helens and Halton.