Location: Liverpool – Home Based

Full Time: 35 hours per week

Fixed Term Contract: Ending 31 March 2020

Starting salary: £22,063 per annum

After three months successful probation: £23,250 per annum

After six months successful probation: £26,476 per annum

Closing Date: 7th June 2019 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Their vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. 

They are currently recruiting for a home-based Outreach and Engagement Adviser based in Liverpool as a fixed-term position.

The Role:

The scope of this role is to work as part of the European Settlement Scheme (EUSS) team providing advice, guidance, assistance to complete and support applications and briefings to eligible EU clients in outreach and community settings and to contribute to the overall success of our Organisation in accordance with Home Office standards and Migrant Help’s vision, values, objectives and compliance.

The Outreach and Engagement Adviser will be committed to providing a high standard of client and service care through advice, information and support. This advice will be given to EU clients and will need to be within the specification of the Grant Agreement with the Home Office. The service will be delivered in a variety of outreach and engagement settings. The successful candidate will need to abide by Migrant Help’s Safeguarding policy to ensure procedures are implemented where necessary. The Outreach and Engagement Adviser will need to complete Settlement or Pre-Settlement application forms online alongside clients and ensure that all applicants are aware of eligibility criteria. The post holder will need to provide outreach for vulnerable clients and those with additional support needs, at designated locations, whilst also liaising and cooperating with relevant statutory and voluntary agencies on behalf of clients as necessary.

The Requirements: 

It is essential for the post holder to have experience in providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations. The successful candidate will require excellent communication skills to ensure work with host organisations is carried out effectively and to a high professional standard. The Outreach and Engagement Adviser will need to ensure a productive partnership to be able to effectively work, liaise and negotiate with other agencies on behalf of clients. The post holder will need to have good interpersonal skills and the ability to relate to a wide range of people. They will be able to empathically work with people facing transition and uncertainty. The Outreach and Engagement Adviser will need to be able to absorb complex written information and communicate effectively to clients to include through the use of an interpreter. The successful candidate will need to learn quickly and adapt to change as well as provide community engagement presentations and talks to possible applicants to the scheme.

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check. The successful candidate with the support of the EU Outreach and Engagement Manager will be expected to take responsibility for their personal development (CPD) and identification of training needs through participation on Migrant Help Professional Development Review (SAA) programme. The post holder requires flexibility to work unsocial hours by prior arrangement, travel throughout their specified region and travel in the UK as required.

Please read the job description here.

To apply for this role please complete the application form here.  

Please submit an expression of interest, indicating how you meet the role requirements and person specification of the role as outlined in the job description.

Due to the high volume of applications they expect to receive, successful candidates will be contacted within 5 working days after the closing date.

Closing date: 7th June 2019


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